Customer Support

If you have any questions, concerns, or issues regarding our services, you can contact our support team at support@sevvyai.com. We are committed to responding promptly and helping you resolve any problems related to our app or your data.

Privacy Policy

Effective date: November 25, 2025

At Sevvy AI, Inc. (“Sevvy,” “ we,” “us,” or “ our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, and share your personal data when you visit or use our website at www.sevvyai.com and any related pages that link to this Privacy Policy (collectively, the “Site”). By accessing or using the Site in any manner, you acknowledge that you have read and understood this Privacy Policy and consent to our handling of your information as described here.

Remember that your use of the Site is also subject to any applicable Terms of Use or similar agreement that we make available, which may incorporate this Privacy Policy. Any capitalized terms we use but do not define here have the meanings given to them in those terms.

We may update this Privacy Policy from time to time as we improve our Site and services or as laws change. When we make material changes, we will notify you by updating the “Effective date” above and, where appropriate, by providing additional notice (for example, by posting a notice on the Site or sending you an email if we have your contact information). Your continued use of the Site after we post any changes means you accept those changes.

What This Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Site. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Categories of Personal Data We Collect

The chart below describes the categories of Personal Data that we collect and have collected over the past 12 months when you visit or interact with the Site or communicate with us.

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

• You
  • When you provide such information directly to us.
  • When you use our interactive tools and Site.
• When you use the Site and such information is collected automatically.
  • Through Cookies (defined in the “Tracking Tools and Opt-Out” section below).
  • If you use a location-enabled browser, we may receive information about your location.
• Third Parties
  • Vendors
    • We may use analytics providers to analyze how you interact and engage with the Site, or third parties may help us provide you with customer support.

Our Commercial or Business Purposes for Collecting or Disclosing Personal Data

We use the Personal Data we collect for the following business and commercial purposes:

• Providing, Customizing, and Improving the Site and Services
  • Providing you with the Site and any information, content, or services you request.
  • Communicating with you about Sevvy, including responding to inquiries or support requests.
  • Operating, maintaining, securing, and improving the Site, including testing, research, troubleshooting, and product development.
  • Personalizing Site content and communications based on your preferences and interactions.
  • Monitoring and protecting the security, integrity, and availability of the Site, including detecting, preventing, and responding to fraud, abuse, or security incidents.
  • Supporting our internal operations, including data analysis, usage metrics, and business planning.
• Meeting Legal Requirements and Enforcing Legal Terms
  • Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
  • Protecting our rights, property, users, and the public, including enforcing agreements with you and investigating potential violations.
  • Detecting, preventing, and addressing security, fraud, or technical issues.
  • Responding to legal claims and resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collect for materially different, unrelated, or incompatible purposes without providing you with notice.

How We Disclose Your Personal Data

We disclose Personal Data to the categories of service providers and other parties listed below. Depending on the privacy laws that apply to you, some of these disclosures may be considered a “sale” or “sharing” of Personal Data. For more information, please refer to the “Tracking Tools and Opt-Out” section below.

• Service Providers. We share Personal Data with trusted third parties that provide services to us or perform functions on our behalf, such as:
  • Hosting, cloud infrastructure, and technology providers.
  • Customer relationship management and support tools.
  • Email and communication service providers.
  • Security, logging, and monitoring tools.
  • Other vendors that help us operate, maintain, and improve the Site.

  These service providers are prohibited from using Personal Data for purposes other than providing services to us, unless otherwise permitted by law.

• Analytics Partners. We work with analytics providers that help us understand how users find and use the Site, measure engagement, and improve our content and services. These providers may use cookies and similar technologies to collect information about your use of the Site and other websites over time.
• Parties You Authorize, Access, or Authenticate. We may disclose Personal Data to:
  • Third parties you choose to connect or integrate with the Site.
  • Social media platforms, if you interact with us or share content through those services.
  • Other parties, with your consent or at your direction.

Legal Obligations

We may disclose any Personal Data we collect if we believe in good faith that disclosure is:

• Required by law, regulation, legal process, or governmental request; or
• Necessary to protect the rights, property, or safety of you, us, our users, or the public.

Business Transfers

If we are involved in a corporate transaction such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets, your Personal Data may be transferred to the relevant third party as part of that transaction. We will use reasonable efforts to ensure that the receiving party honors this Privacy Policy or provides a comparable level of protection.

Data that is Not Personal Data

We may create aggregated, de-identified, or anonymized data derived from the Personal Data we collect (for example, by removing identifying details so that the data cannot reasonably be linked back to a specific individual). We may use and share such data for lawful business purposes, such as analyzing usage patterns, improving our services, and developing new features, provided that we do not attempt to re-identify such data and do not share it in a way that could reasonably identify you.

International Data Transfers

Sevvy is based in the United States, and the Site is primarily operated from there. This means that if you access the Site from outside the United States, your Personal Data may be transferred to, stored in, and processed in the United States or other countries where we or our service providers maintain operations.

Tracking Tools and Opt-Out

The Site use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and when you visit and use our Site, analyze trends, learn about our user base and operate and improve our Site. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Site. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s).

We use the following types of Cookies:

• Essential Cookies. These Cookies are necessary to provide the Site and to enable core functionality, such as page navigation and access to secure areas. Without these Cookies, some parts of the Site may not function properly. You cannot opt out of strictly necessary Cookies through our Site.
• Functional Cookies. These Cookies allow the Site to remember your preferences and settings (such as language or region) and provide enhanced, more personalized features. If you disable these Cookies, some preferences may need to be set manually each time you visit.
• Performance / Analytical Cookies. These Cookies help us understand how visitors use the Site by collecting information such as which pages are visited most often, how long visitors stay on a page, and how they arrived at the Site. This information is used to improve the Site and our marketing efforts. For example, we may use third-party analytics services such as Google Analytics. These providers may use their own Cookies to provide their services.

You can control Cookies through your browser settings. Most browsers allow you to:

• Block Cookies.
• Delete existing Cookies.
• Receive a warning before a Cookie is stored.

Please note that if you disable or delete Cookies, some features of the Site may not work as intended, and your experience may be less personalized.

For more information about Cookies and how to manage them, you can visit resources such as www.allaboutcookies.org. If you are located in the European Union or the UK, you may also consult guidance from your local data protection authority.

Data Retention

We retain Personal Data for as long as reasonably necessary to:

• Provide and operate the Site.
• Fulfill the purposes described in this Privacy Policy.
• Comply with our legal and regulatory obligations.
• Resolve disputes and enforce our agreements.

When determining retention periods, we consider factors such as:

• The type and sensitivity of the Personal Data.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we collected the data and whether we can achieve those purposes through other means.
• Applicable legal, regulatory, tax, and accounting requirements.

In some cases, we may retain Personal Data for longer periods if necessary to comply with legal obligations or for archiving purposes in the public interest, scientific or historical research, or statistical purposes, subject to appropriate safeguards. We may also retain information in an aggregated or de-identified form that does not identify you.

Data Deletion

We respect your right to request deletion of your Personal Data, subject to certain exceptions under applicable law.

To request deletion of your Personal Data, please contact us at privacy@sevvyai.com with the subject line “Data Deletion Request.” In your message, please provide enough information for us to:

• Verify your identity (and, where relevant, your relationship with a Sevvy customer).
• Identify the data you are asking us to delete.

If your account or access is provided by your employer or another organization that is a Sevvy customer, we may need to coordinate with that organization before processing your request. We may request additional information to help verify your identity and protect your data from unauthorized deletion requests.

Once we have verified your request, we will delete your Personal Data from our active systems within a reasonable period of time, subject to any legal or contractual obligations that require us to retain certain information (for example, for record-keeping, audit, or compliance purposes). Where required by law, we will also take reasonable steps to notify relevant service providers of your deletion request.

Please note:

• We may retain certain information where we have an ongoing legitimate business need or legal obligation (for example, to detect fraud, maintain security, or enforce our agreements).
• Data that has been de-identified or aggregated may not be subject to deletion requirements, as it no longer identifies you.

Personal Data of Children

The Site is intended for use by business and professional users and is not directed to children under 18 years of age. We do not knowingly collect or solicit Personal Data from children under 18.

If you are under 18, please do not use the Site or send us any Personal Data. If we learn that we have collected Personal Data from a child under 18, we will take reasonable steps to delete that information as soon as practicable. If you believe that a child under 18 may have provided Personal Data to us, please contact us at privacy@sevvyai.com.

Your Rights

You may request to access or correct your Personal Data by reaching out to privacy@sevvyai.com. Such rights may be subject to certain conditions and restrictions provided by applicable law. We reserve the right to request information to verify your identity as a condition to your request.

Contact Information

If you have any questions, comments, or complaints about this Privacy Policy, or about how we collect, use, or disclose your Personal Data, please contact us at privacy@sevvyai.com.